You can reserve bus tickets by call 8 902 766-10-44 or +7 8142 761044 daily 05:30 - 21:30 Moscow Time (sorry, only in Russian). You must buy reserved tickets in booking office not late than two hours before bus departing. Otherwise, your reserved tickets may be sold to any passenger.
If you don't speak Russian you can reserve tickets by sending your request in English by email at firstname.lastname@example.org . We will answer in 24 hours from Monday till Friday.
Petrozavodsk Bus Station is open daily from 05:30 till 22:00 Moscow Time. Information Service open from 05:30 till 21:30 daily (with some breaks), its phone is 8 902 766-10-44 or +7 8142 761044. Booking offices are open 05:00 - 22:00 daily. You can ask your questions to Information Service by calling 8 902 766-10-44 or +7 8142 761044 (sorry, only in Russian. But if you trouble please call +7 8142 722004 and our english-speaking staff will try to help you).
Tickets are sold at maximum ten days before departure date (as a rule). Tickets to several another routes (to St Petersburg, to Joensuu, to Kostomuksha, to Pudozh, to Kem and to Belomorsk) and othersare sold at maximum 30 days before departure date.
You can see the online information about our routes, prices and rest of places in buses in the Internet at http://biletnaavto.ru site (only in Russian).